Knowdys relies on a holistic approach for crisis communication, adapting to the specific needs of each situation. Here are the key steps of their process:

Preparation

Crisis communication plan: Knowdys helps develop a plan documenting roles, responsibilities, processes, and communication channels in case of a crisis.

Risk assessment: They identify potential risks and establish protocols to address them.

Team training: Knowdys provides training to raise awareness among teams about crisis management and effective use of communication tools.

Monitoring and detection

Social media monitoring: Knowdys monitors mentions of the company and crisis signals on social platforms.

Sentiment analysis: They analyze public sentiment to identify potential issues and assess the impact of the crisis.

Real-time alerts: Automated alerts are set up to inform teams of any urgent situations.

Response and communication

Clear and concise messaging: Knowdys drafts precise and concise messages to inform stakeholders about the situation and the actions taken.

Multiple communication channels: They use various communication channels such as press releases, social media, the company’s website, and emails to disseminate key messages.

Transparent dialogue: Knowdys encourages transparent dialogue with stakeholders to address their questions and alleviate concerns.

Monitoring and evaluation

Results analysis: Knowdys analyzes the effectiveness of crisis communication and its impact on the company’s reputation.

Learning and improvement: They learn from crises to enhance communication plans and processes for the future.

Knowdys’ tools and services for crisis communication

Crisis management platform: Knowdys offers a centralized platform to monitor crisis situations, coordinate communication, and disseminate messages to stakeholders.

Social media monitoring and analysis service: They monitor company mentions and crisis signals on social networks and analyze public sentiment.

Crisis management training: Knowdys provides training to raise awareness among teams about crisis management and effective use of communication tools.

In summary, Knowdys provides a comprehensive and flexible approach to crisis communication, enabling companies to effectively and transparently manage emergency situations.